The
website www.skyline.co.in is operated, published and maintained by Skyline Travels,
a company incorporated and existing in accordance with the laws of Republic of
India. When you access, browse or use this Site, you accept, without limitation
or qualification, the terms and conditions set forth herein. When you access
any of the sub-Sites (whether belonging to an 'associate' of the Company or
otherwise) through this Site, then such sub-Sites may have its own terms and
conditions, which are specific to such sub-Sites.
These
Terms and Conditions of use and any additional terms posted on this Site
together constitute the entire agreement between the Company and you with
respect to your use of this Site.
Site and
Its Contents
Ø This
Site is only for your personal use. You shall not distribute, exchange, modify,
sell or transmit anything you copy from this Site, including but not limited to
any text, images, audio and video, for any business, commercial or public
purpose
Ø Skyline.co.in currently
does not accept cards issued outside India.
Ø As long as
you comply with the terms of these Terms and Conditions of Use, the Company
grants you a non-exclusive, non-transferable, limited right to enter, view and
use this Site. You agree not to interrupt or attempt to interrupt the operation
of this Site in any manner whatsoever.
Ø Access to
certain areas of the Site may only be available to registered members. To
become a registered member, you may be required to answer certain questions or
provide certain details. Answers to such questions or details required may be
mandatory and/or optional. You represent and warrant that all information you
supply to us, about yourself, and others, is true and accurate.
Links to
Third Part websites
Ø This Site
may contain links to websites operated by parties other than the Company. The
Company does not control such Sites and is not responsible for their contents.
the Company's inclusion of hyperlinks to such Sites does not imply any
endorsement of the material on such Sites or any association with their
operators. If you decide to access any of the third party Sites linked to this
Site, you do so entirely at your own risk
Owership
Ø All
materials on this Site, including but not limited to audio, images, software,
text, icons and such like (the "Content"), are protected by copyright
under international conventions and copyright laws. You cannot use the Content
for any purpose, except as specified herein.
Ø You agree
to follow all instructions so provided on this Site limiting the way you may
use the Content.
Ø There are
a number of logos, service marks and trademarks found on this Site whether
owned/used by the Company or any other third party. By displaying them on this
Site, the Company is not granting you any license to utilize those proprietary
logos, service marks, or trademarks. Any unauthorized use of the Content may
violate copyright laws, trademark laws, the laws of privacy and publicity, and
civil and criminal statutes.
Ø You may
download such copy/copies of the Content to be used only by you for your
personal use.
Transmitted
Material
Ø Internet
transmissions are never completely private or secure. You understand that any
message or information you send to this Site may be read or intercepted by
others unless there is a special notice that a particular message (for example,
credit card/debit card/bank information) is encrypted (send in code). Sending a
message to the Company does not cause the Company to have any special
responsibility to you.
Ø The
copyright in the contents of this Site belongs to the Company. Accordingly, the
Company reserves all rights. Copying of part or all the content of this Site
without permission of the Company is prohibited except to the extent that such
copying/printing is necessary for the purposes of availing of the services.
Disclaimer
Ø The
material in this Site could include technical inaccuracies or typographical
errors. The Company may make changes/modifications or improvements on the Site
at any time.
Ø The
materials on this Site are provided on an "As Is" basis, without
warranties of any kind either expressed or implied. To the fullest extent
permissible pursuant to applicable law, the Company disclaims all warranties of
merchantability and fitness for a particular purpose.
Ø The
Company disclaims all liability to you or to any other person for any loss,
damage, cost or expense of any kind whatsoever and howsoever incurred due to a
fare hike on bookings made through this Site.
Ø The Company
does not warrant that the functions contained in this Site will be
uninterrupted or error free, that defects will be corrected, or that this Site
or the servers that make it available are free of viruses or other harmful
components, but shall endeavor to ensure your fullest satisfaction. The Company
does not warrant or make any representations regarding the use of or the result
of the use of the material on the Site in terms of their correctness, accuracy,
reliability, or otherwise, insofar as such material is derived from other
service providers such as airlines, hotel owners and tour operators.
Ø You
acknowledge that this Site is provided only on the basis set out in these terms
and conditions. Your uninterrupted access or use of this Site on this basis may
be prevented by certain factors outside our reasonable control including,
without limitation, the unavailability, inoperability or interruption of the
Internet or other telecommunications services or as a result of any maintenance
or other service work carried out on this Website. The Company does not accept
any responsibility and will not be liable for any loss or damage whatsoever
arising out of or in connection with any ability/inability to access or to use
the Site.
Ø You also
acknowledge that through this Site, the Company merely provides intermediary
services in order to facilitate booking of tickets and hotel services to you.
Company is not the last-mile service provider to you and therefore, Company
shall not be or deemed to be responsible for any lack or deficiency of services
provided by any person (airline, travel/tour operator, hotel, facility or
similar agency) you shall engage or hire or appoint pursuant to or resulting
from, the material available in this Site.
Ø Company
will not be liable to you or to any other person for any direct, indirect,
incidental, punitive or consequential loss, damage, cost or expense of any kind
whatsoever and howsoever caused from out of your usage of this Site.
Ø If for any
reason, the law does not permit exclusions of liability then, the liability of
the Company shall be limited to such amount paid by the user and retained by
the Company for the transaction in question.
General
Provitions
Ø The
Company may add to, modify or remove any part of these Terms and Conditions of
Use at any time as it may deem fit, without notice. Any changes to these Terms
and Conditions of Use or any terms posted on this Site apply as soon as they
are posted. By continuing to use this Site after any changes are posted, you
are indicating your acceptance of those changes.
Ø The
Company may add, change, discontinue, remove or suspend any other Content
posted on this Site, including features and specifications of products
described or depicted on the Site, temporarily or permanently, at any time,
without notice and without liability.
Ø The
Company reserves the right to undertake all necessary steps to ensure that the
security, safety and integrity of the Company's systems as well as its clients
and users interests are and remain, well-protected. Towards this end, the
Company may take various steps to verify and confirm the authenticity,
enforceability and validity of orders placed by you.
Ø You may
travel to certain destinations which involve greater risks than others, entirely
at your own risk as to cost and consequences.
Ø Company
requests you to consult your local authorities and evaluate travel
prohibitions, warnings, announcements, and advisories issued by them before
booking travel to certain international destinations.
Ø By
offering bookings for sale travel to particular destinations, the Company does
not represent or warrant that travel to such a point is advisable or without
risk. The Company does not accept liability for damages, losses, or delays that
may result from improper documents for entry, exit, length of stay, or from
travel to such destinations.
Ø The
Company reserves its exclusive right in its sole discretion to alter, limit or
discontinue the Site or any material posted herein, in any respect. The Company
shall have no obligation to take the needs of any User into consideration in
connection therewith.
Ø The
Company reserves its right to deny in its sole discretion any user access to
this Site or any portion hereof without notice.
Ø No waiver
by the Company of any provision of these Terms and Conditions shall be binding
except as set forth in writing and signed by its duly authorized representative.
Disputes
Ø If any
dispute arises between you and the Company during your use of the Site or
thereafter, in connection with and arising from your use or attempt to use this
Site, the dispute shall be referred to arbitration. Both parties shall agree to
a sole arbitrator. The place of arbitration shall be Amritsar. The arbitration
proceedings shall be in the English language.
Ø The said
arbitration proceedings shall be governed and construed in accordance with the
Arbitration and Conciliation Act, 1996 and modifications thereof as in force at
the relevant time.
Ø These terms
and conditions are governed by and shall be construed in accordance with the
laws of the Republic of India and any dispute shall exclusively be subject to
the jurisdiction of the appropriate Courts situated at Amritsar, Punjab.
Transit VISA
If you are travelling via USA, UK and Australia to a third country,
you may need a Transit VISA. please check the Transit VISA requirement before
issuing the ticket.
Domestic
Flight Booking Terms
Ø The total price displayed on the Site includes all applicable
government taxes.
Ø You are required to pay the entire amount prior to the confirmation
of your booking.
Ø There will be no refund for non-refundable tickets.
Ø In case of no-show, refund or changes will be as per Airline Terms
and conditions.
Ø Refund
against partially utilized ticket is as per airlines terms and conditions and
could take up to 60 days.
Ø To avail
of infant fares, an infant must be under 24 months throughout the entire
itinerary you are booking. This includes both onward and return journeys. If
the infant is 24 months or above on the return journey, you will need to make a
separate booking using a child fare.
Ø Infants must be accompanied by an adult at least 18 years of age.
Ø All
Tickets/Bookings issued to the customer shall additionally be governed under
the terms and conditions as laid out by the respective Airlines / supplier.
Ø We recommend user to refer airlines terms and conditions before
booking the ticket.
Ø By
accepting our booking terms, user is also agreeing to terms & conditions of
the respective airline
Ø Skyline.co.in
charges a non-refundable convenience fee of Rs. 250/-
for one-way flights and Rs. 350/- for round-trip flights
additionally on per passenger basis.
Ø Special
Fares are applicable for minimum two and maximum nine passengers in one booking
Ø Seats are subject to availability
Ø Special Fares are not applicable on group bookings
Ø Normal baggage allowance applicable for these fares
Ø All statutory
taxes, surcharges and fees are to be paid by the passenger, as applicable on
the date of travel
Ø Flight schedules and timings are subject to regulatory approvals
and change(s).
Check-in:
Ø As per the airline rules, the standard check-in time begins 2 hours
before departure for domestic flights.
Ø For International flights, the check-in time is 3 hours before
departure.
Ø The
passenger needs to check-in at least 2 hrs prior departure for Air India and Air
India Express domestic flights else will be considered as a no show.
Ø Infants
must have valid proof-of-age documents showing that the infant is less than two
years old.
Amendments:
Ø Every
booking made on Skyline.co.in is subject to amendment charges levied by
the airline, which may vary by flight and booking class.
Ø If you
amend your booking, you will be charged the penalty and difference of fare if
any, applicable when the amendment is made. However if the new fare is lower
than the Original fare, difference in the amount will not be refunded but the
rebooking charges as applicable will be collected
Ø In
addition to the airline's amendment charges, Skyline.co.in
charges an amendment-handling fee of Rs 300 per passenger per segment.
Ø We will
collect these charges from you when we make the changes to your travel plans.
We will also collect the difference in fare, if any, applicable when the
amendment is made.
Ø Depending on the airline's policy, some booked fares may not be
amended.
Ø All bookings
made through us, can also be amended by calling up the Airline Call Center
directly.
Cancellation
Policy:
Ø Every
booking made on Skyline.co.in is subject to cancellation charges levied
by the airline, which may vary by flight and booking class.
Ø Some booked fares may be non-refundable per the specific airline's
policy.
Ø Online
cancellations: Cancellations
can be made online by by logging
into your Skyline.co.in account or you can also send us an email at info@Skyline.co.in
Ø Offline
cancellations: We
also accept cancellation requests through phone. However Skyline.co.in
cancellation charges for such offline cancellations may be higher
Ø Skyline.co.in
online cancellation charges: In
addition to the airline cancellation charges, Skyline.co.in will charge
Rs 250 per passenger per segment for each cancellation.
Ø Skyline.co.in
offline cancellation charges: In
addition to the airline cancellation charges, Skyline.co.in will charge
Rs 250 per passenger per segment for each cancellation done with assistance
from customer care.
Ø Only
cancellation requests made online or telephonic or email (For emails travel
date must be more than 48 Hrs) through our customer support shall be
entertained. Skyline.co.in shall not be liable to entertain any
cancellation requests made through any other medium.
Ø For
e-tickets, if your cancellation request is made less than 4 hours before
departure, you will need to contact the airline directly to get your
reservation cancelled. We will not be able to provide any assistance for these
cancellations.
Ø For
e-tickets, if your cancellation request is made less than 24 hours before
departure, you will need to contact our customer care executive through
telephone. The request through any other medium will not be entertained.
Ø If you
have done a 'Web/Tele
Check-in' with the airline,
get in touch with the airline for cancellation. Skyline.co.in will not
be able to process the refund for the same and will not take any responsibility
for the same.
Ø To cancel
the tickets over the phone, call from 10 am to 10 pm Mondays to
Saturday at our Customer care number +91-9820034026 or email at info@Skyline.co.in
Refund:
Ø It is mandatory
to contact Skyline.co.in for all refunds, as the airline will not be
able to refund your tickets booked at skyline.co.in .
Ø All cancellations
made directly with the Airline need to intimate to Skyline Travels by Email in
order to initiate the refunds process
Ø Processing times for cancellation and refund requests vary.
Ø Convenience
charge of INR 250/- for one-way flight and INR 350/- for roundtrip flights,
paid at the time of booking is a non-refundable
fee and same shall be
applicable on all cancellations including any partial cancellation requests
Ø The refund
will be credited back to the same account from where the payment was made. For
example, if the User used a credit card, Company will make an appropriate
charge reversal in 10-15 days. If the User used a debit card, Company will
credit the money back to the debit card.
Ø On the
event of cancellation and refund of partially utilized tickets upfront discount
and promo code discount availed at the time of booking would be deducted from
the refund amount.
Ø In case,
where the user has cancelled his/her booking directly with the airlines, he/she
will need to inform Company with valid documentation to initiate the refund
process. It is advisable to contact Company within 48 hours of the cancellation
request.
Ø The meal
amount is non-refundable. (Refundable only if the flight is cancelled by the
airlines).
Ø Company
will be able to initiate customer's refund only after receipt and/or
confirmation of refund from the airline.
Meal
Selection Policy
Ø The
meal amount is non-refundable. (Refundable only if the flight was cancelled by
the airlines).
Ø The meal would be served only once in case of connecting flights.
Ø The meal option is as per the flight's menu and availability.
Ø The meal option is allowed only for adults and children (above 2
years of age).
International
Flight Booking Terms
Ø The total price
displayed includes all applicable government taxes. Excludes all applicable
airport taxes or other charges payable at the airport.
Ø You are required to pay the entire amount prior to the confirmation
of your booking.
Ø Name entered in traveler's details should be exactly as per the
passport. Name changes after booking are
not allowed.
Ø There will be no refund for non-refundable tickets.
Ø In case of no-show, refund or changes will be as per Airline Terms
and conditions.
Ø Meals,
frequent flyer miles and special service are on request basis only and are
subject to airlines terms and conditions and confirmation.
Ø For any
information regarding your Frequent Flyer miles or promotion/ tie-ups, please
contact the airline directly.
Ø Kindly
ensure that you have the relevant visa, transit visa (if applicable),
immigration clearance and travel with a passport, with a validity of at least 6
months as on date of travel.
Ø To avail
infant fares, an infant must be under 24 months throughout the entire itinerary
you are booking. This includes onward and return journeys. If the infant is 24
months or above on the return journey, you will be required to make a separate
booking using a child fare
Ø Infants must be accompanied by an adult at least 18 years of age.
Ø Skyline.co.in
is not responsible for any schedule change by the airline after issuance of the
ticket, but will inform you of the same if informed by the airlines. It is
advisable to reconfirm your flight timings 24 hours prior to your flight
departure.
Ø Skyline.co.in
will charge transaction fees for availing the Skyline.co.in Services. Skyline.co.in
reserves the right to alter any and all kinds of transaction fees from time to
time, without notice. You shall be liable to pay all applicable charges, fees,
duties and taxes for availing the Skyline.co.in Services.
Ø Skyline.co.in charges
a non-refundable convenience fee of Rs. 499/-
for one-way flights and Rs. 499/- for round-trip flights
additionally on per passenger basis.
Ø Skyline.co.in reserves
the right to cancel any booking made by any travel agent using promotional
offers for business purpose without any prior notice. The promotional offers
are strictly meant for bookings booked for personal travel only.
Check-in:
Ø The
passenger is required to check-in at least 3 hours prior departure for
International flights, else will be considered as a no show.
Ø As per the airline rules, the standard check-in time begins 3 hours
before departure.
Ø Infants
must have valid proof-of-age documents showing that the infant is under two
years old.
Ø You need
to carry appropriates travels permissions (Valid Passport, Visa, Immigration
clearance etc.) done before departure. Skyline.co.in is not responsible
for any issues related to documents (invalid or inappropriate travel documents).
Amendments:
Ø Skyline.co.in
can assist you with amendments to most bookings. In some cases, though, you
will need to contact the airline directly
Ø Every
booking made on Skyline.co.in is subject to amendment charges charged by
the airline, which may vary by flight and booking class.
Ø If you
amend your booking, you will be charged the penalty and fare difference in fare
in any, applicable when the amendment is made. However if the new fare is lower
than the original fare, difference in the amount will not be refunded. The
rebooking charges as applicable will be collected.
Ø In
addition to the airline's amendment charges, Skyline.co.in charges an amendment service fee of Rs
800 per passenger.
Ø We will
collect these charges from you when we make the changes to your travel plans.
We will also collect the penalty and fare difference if any, applicable when
the amendment is made.
Ø Depending on the airline's policy, some booked fares may not be
amended.
Ø All
amendments should be done at least 48 hrs (2 days) prior to departure date.
Certain airlines do not allow any changes or cancellation within 48 hrs and
treat the booking as a No Show.
Cancellation
Policy:
Ø Every booking
made on Skyline.co.in is subject to cancellation charges charged by the
airline, which may vary by flight and booking class.
Ø Some
booked fares may be non-refundable per the specific airline's policy.
There will no refund in such cases.
Ø On top of
the airline's cancellation charges, Skyline.co.in charges a service fee
of Rs 1000 per passenger per journey for all cancellations.
Ø Online
cancellations: Cancellations
can be made online by by logging
into your Skyline.co.in account or you can also send us an email at info@skyline.co.in
Ø Offline
cancellations: We
also accept cancellation requests through phone. However, Skyline.co.in
cancellation charges for such offline cancellations may be higher
Ø All cancellations
should be done at least 48 hrs (2 days) prior to departure date. Certain
airlines do not allow any changes or cancellation within 48 hrs and treat the
booking as a "No
Show".
Ø For
e-tickets, if your cancellation request is made less than 48 hours prior to
departure, you'll need to contact our customer support team: call from 9 am to
6 pm Mondays to Saturday at our Customer care
number +91-90118-71313 or email to info@skyline.co.in
Ø If you
have done a 'Web/Tele
Check-in' with the airline,
get in touch with the airline for cancellation. Skyline.co.in will not
be able to process the refund for the same and will not take any responsibility
for the same.
Refunds:
Ø It is mandatory
to contact Company for all refunds, as the airline will not be able to refund
your tickets booked at www.skyline.co.in
Ø Processing
times for cancellation and refund requests vary and shall be done within 7 to
15 days.
Ø Refund for
partially utilized tickets (for eg:- only one sector flown & other sector
cancelled) may take minimum of 25 to 30 working days up to 6 months depending
on the Airline.
In
addition to above terms and conditions, please check the terms and conditions
of the respective airline booked by you. The terms and conditions of the
respective airline booked by you applies to you.
HOLIDAYS BOOKING TERMS
APART FROM
THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC HOLIDAY
BOOKING TERMS.
Ø You
acknowledge that pictures of the holiday packages as shown on the Site are
indicative and may not be representative of the actual products.
Ø The
rates /prices of the holiday packages shown on the Site are just quotations and
no blocking has been made. Prices/Taxes are subject to changes and availability.
Ø You
are requested to confirm acceptance of the holiday packages customized for you
by return email for a valid booking to be made.
Ø Booking
of holiday packages is subject to availability and confirmation of the holiday
package supplier. Special rates shall apply for peak seasons and the inclusions
of such holiday packages may vary without any notice.
Ø In
case we are not able to provide the Hotel Packages as shown on the Site, we
reserve the right to give the substitute Hotel Package of the same standard.
Ø You
agree that the terms of the holiday packages may be subject to change at short
notices due to circumstances beyond our or the suppliers control including but
not limited to force majeure events etc.
Ø In
such cases we act only as an intermediary agent with only the role of a
mediator. Even if you make a booking through us, the contract will be between
the supplier and you and the general travel and contractual terms and
conditions of the supplier shall apply. We are not a party to the contractual
relationship.
Ø Before
placing an order you are advised to check the description of the Holiday
Package carefully. By making a booking for a Holiday Package you agree to be
bound by the conditions of booking included in the Holiday Package's
description.
Ø We
act as a mediator between you and the supplier and we cannot be held
responsible for any non-performance of the supplier.
Ø The
responsibility lies with the supplier as direct organizer of the services
purchased by you.
Ø We
request you to obtain suitable insurances/other protective measures etc. to
safeguard yourselves.
Ø We
only commit ourselves to a careful choice and control of our suppliers.
Incidentally, the relevant supplier shall be liable in its own responsibility.
Ø Your
right to cancel your service or holiday or modify your booking is determined by
the applicable terms and conditions of the supplier. In such cases it is your
responsibility to inform us in writing of such request specifying your booking
reference. The time of receipt by us of the declaration of cancellation shall
be decisive for the time of withdrawal and cancellation fees to be applied by
the supplier.
Ø The
laws of India govern the Holiday Packages. All disputes shall be settled within
the jurisdiction of Amritsar only.
BUS BOOKING TERMS
APART FROM
THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC BUS
BOOKING TERMS.
Skylinetravels.co.in
responsibilities does not include:
Ø The
bus operator’s bus not departing / reaching on time.
Ø The
bus operator's employees being rude.
Ø The
bus operators bus seats etc not being up to the customer's expectation.
Ø The
bus operator cancelling the trip due to unavoidable reasons.
Ø The
baggage of the customer getting lost / stolen / damaged.
Ø The
bus operator changing a customer's seat at the last minute to accommodate a
lady / child.
Ø The
customer waiting at the wrong boarding point (please call the bus operator to
find out the exact, boarding point if you are not a regular traveler on that
particular bus).
Ø The
bus operator changing the boarding point and/or using a pick-up vehicle at the
boarding point to take customers to the bus departure point.
Passengers
are required to furnish the following at the time of boarding the bus:
Ø A copy of the ticket (A print
out of the ticket, ticket e-mail).
Ø Identity
proof (Driving license, Student ID card, Company ID card, Passport, PAN card or
Voter ID card). Failing to do so, they may not be allowed to board the bus.
Ø Passengers
are required to reach the boarding place 30 min prior to the scheduled
departure time.
Change in
Bus Type:
In case
the bus operator changes the type of bus due to some reason or any other
discrepancy, we will refund the differential amount to the customer only upon being
intimated by the bus operator.
Ticket
Cancellation:
Cancellation
of tickets can be done on the internet (online) or by calling on the customer
care number (offline).
To cancel
the tickets online via user account, Users shall have to complete the following
procedure:
Ø Log on to www.skyline.co.in
Ø Click on the sign in link at the
top right.
Ø Click on Request Cancellation
against the tickets you have booked.
Ø The User can either cancel his/her
entire booking or partial booking.
To cancel
the tickets offline, call the customer care numbers from 10 am to 10 pm Mondays
to Saturday at our Customer care number +91-9820034026 or
email to info@skyline.co.in
Cancellation
of tickets after cancellation hours mentioned in cancellation policy:
The User
will have to contact the bus operator to get his/her reservation cancelled.
Company is in no way responsible to ensure that the ticket shall be cancelled
and the sole liability to confirm the same with the bus operator shall lie with
the User.
Bus
Cancellation Policy
Ø Day of
journey Cancellation
NO Refund
Ø 1 Day
before date of journey 40%
Refund
Ø 2 Days
before date of journey 65%
Refund
Ø 3 Days
before date of journey
75%
Refund
Bus
Service provider cancellation charges may be different from
above-mentioned standard charges.
Skyline Travels
will charge INR 50 as cancellation charge per ticket above Bus cancellation
fees.
HOTEL TERMS
APART FROM
THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL
TERMS.
Ø The primary guest must be
at least 18 years old to be able to check into the hotel.
Ø Check-in
time and check-out time is as per hotel policy & terms. Early check-in or
late check-out request is subject to availability and the hotel might charge
you extra for it. Please note that the check-in time is subject to change as
per hotel policy& seasonality.
Ø Your
stay does not include additional personal expenses like telephone charges,
meals that aren't part of your meal plan, any hotel services you use (like
laundry and room service) or tips. The hotel will charge you directly for these
when you're checking out.
Ø It
is mandatory for guests to present valid photo identification at the time of
check-in. According to government regulations, a valid Photo ID has to be carried
by every person above the age of 18 staying at the hotel. The identification
proofs accepted are Drivers License, Voters Card, and Passport. Without valid
ID the guest will not be allowed to check in. Note- PAN Cards will not be
accepted as a valid ID card.
Ø The
hotel reserves the right of admission. Accommodation can be denied to guests
posing as a 'couple' if suitable proof of identification is not presented at
check-in. Company will not be responsible for any check-in denied by the hotel
due to the aforesaid reason.
Cancellation
Policy:
Ø The
Company offers FREE CANCELLATION to all its hotel booking users apart from 3%
surcharge (including GST) which is charged to the company at the time of making
payment via credit card or net banking. This means the Company does not levy
any cancellation fees of its own over & above hotel cancellation charges.
Ø Hotels
being booked may have their own cancellation policy and may charge user
accordingly.
Ø Cancellations can be done
online as well through our call-center.
Ø Only
those cancellation requests which are made either online or on the phone to our
customer support team shall be entertained. The Company shall not be liable to
entertain any cancellation requests made directly to the hotel without intimating
the Company and also through any other medium including, but not limited to,
whatsapp or e-mail.
Ø If
you don't show up at the hotel, you'll still be charged as per the cancellation
policy of the hotel.
Ø Bookings done under offers
are not refundable.
